Nintendo Shop USAShop Nintendo Help
If you need any help using the Shop Nintendo online shop, please browse the Frequently Asked Questions below and if you can't find your answer please contact us.
How can I make a purchase from Shop Nintendo?
Once you have found a product you want, click "add to basket" and click "Checkout" when you are ready. You will be fully guided through the process of completing your order. You will be asked to enter your delivery address details and payment option.
What can I do if my order is not suitable? Can I return it?
All products at Shop Nintendo are fully covered by a 30 day returns guarantee - if you wish to return anything simply login to your Amazon account and follow instructions. See Amazon Help Center for full details.
How much do I pay for postage?
Standard delivery is free for orders over £15 on eligible items (this is most items on Shop Nintendo). You will be given other options during checkout for quicker delivery and/or special delivery.
Is it safe to enter my card details? How can I be sure?
Our orders are processed by Amazon, the leading online shop. In over 10 years of trading Amazon has never had any reports of fraud due to orders placed through the Amazon website. You are covered by a Security Guarantee that will cover your liability should the unlikely happen. See Amazon Help Center for full details.
What will you do with my personal details? Will you keep them secure?
Shop Nintendo does not keep any personal details about you (please see our privacy policy). When placing an order, your order details will be held in your Amazon account. Amazon will not use your personal information for anything without your consent. See Amazon Help Center for full details.
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